Delete Your Dosevana Health Data

1. Delete Your Data in the App

This is immediate, and you do not need to contact us.

1. Open Dosevana Health and sign in.
2. Go to Settings.
3. Tap Delete my health data.
4. Confirm when asked.

Your data is erased straight away and permanently. This cannot be undone.

2. If You Have Already Uninstalled the App

Email support@dosevana.com from the email address on your Dosevana account, with the subject “Delete my health app data”. We will delete it and confirm by reply within 30 days, and usually much sooner. Because this data forms part of your medical record, we may first ask you to confirm your identity.

You can also reach us at +1 (972) 843-7272 or ThriveWell RX, 1717 Main St, Dallas, TX 75201.

3. What Is Deleted

Everything Dosevana Health collected from Apple Health or Health Connect, in every category you shared:

• Activity — steps, distance, active energy, exercise minutes
• Sleep — total sleep duration, deep sleep, REM sleep
• Heart — heart rate, resting heart rate, heart rate variability
• Body — weight, body fat percentage
• Metabolic — blood glucose, blood pressure, blood oxygen
• Mind and training — workout minutes

Both the individual readings and the day-by-day summaries built from them are removed. Which categories apply to you depends on what your device records and what you chose to share.

4. What Is Kept, and for How Long

• A record that you gave and later withdrew consent, and a log that syncing took place. These contain no health measurements. We keep them as the evidence that your deletion was carried out.
• Clinical documents that were already written. If a wellness summary or a clinician’s note referring to your device data was produced before you deleted it, that document remains in your medical record, as any clinical note would.
• The rest of your Dosevana account — prescriptions, orders, lab results and intake forms. Deleting your health app data does not close your account.

If you do nothing:

Individual readings are deleted automatically 90 days after we receive them. The day-by-day summaries built from them are part of your health record and are kept for as long as your record is kept, so your long-term trends are not lost.

5. Stopping Sharing Without Deleting

You can turn individual categories off in the app, or revoke Dosevana Health’s access entirely in Health Connect settings on Android or the Apple Health app’s Privacy section on iPhone. This stops new data arriving but leaves what we already hold in place. To remove what we hold, delete it using the steps above.

6. Closing Your Dosevana Account

Accounts cannot be created or closed in the app. To close your Dosevana account entirely, email support@dosevana.com. Medical records that we are required by law to retain are kept for the period the law requires, even after an account is closed.

7. More Information

How we use health and fitness data is described in our Privacy Policy.